Privacy notice

Effective September 29, 2026.

Updated October 2, 2026: feedback, preferences and translations.

Feedback and conversation languages

Optional ratings, outcomes and comments are stored with your request for service improvement. Comments are not published automatically; permission to feature them anonymously is separate. Interest in monthly support creates no subscription. We keep an email for plan news only when you choose that option. Language switching sends conversation text to our existing AI provider for translation and stores translations separately so they can be reused; original messages remain intact.

What this covers

Sprinkler Ally uses the information you provide to deliver irrigation guidance, respond to requests and maintain service records. This notice applies to our website, assistants, request forms and uploaded evidence.

Information we handle

Depending on what you use, we receive your name, business and contact details, location you supply, service needs, messages, diagnostic readings, equipment details, photos, documents, drafts, quotes, appointment details and payment or refund records. Upload only information you are authorized to share; remove unnecessary personal information and payment card details.

AI and service providers

The AI assistant sends relevant messages and selected image or PDF evidence to OpenAI for analysis. AI responses can be wrong. We ask OpenAI not to store generated responses for later retrieval, but provider security or operational retention may still apply. Hosting and storage providers process site records and files. Configured notification providers receive request details to notify our team. When card checkout is available, Stripe processes card details; do not enter card numbers in messages or uploads.

Drafts, voice and private links

Your browser may save language preferences, draft recovery information and access keys. Server records may also persist. Browser voice features may use the browser provider to process speech; the resulting text can become part of your request. Voice and uploads are optional. Treat private draft and case links like passwords; anyone with a valid access link may be able to view its associated record.

Use, access and retention

We use records for guidance, follow-up, support, service administration, security and payment or refund handling. Marketing permission is separate from a service request. Authorized team members and providers supporting those purposes may access relevant information. We currently have no fixed automatic deletion schedule for server service records. Deleting a browser draft does not necessarily delete server records. We use access controls, but cannot guarantee absolute security.

Questions and requests

Call or text Robert Cortez at (407) 708-8314 to ask about your information, request access, correction or deletion, or withdraw marketing permission. We may verify your identity and explain any records that must remain for outstanding service, payment, dispute or applicable recordkeeping needs. Available rights depend on your location. We will update this page when our practices change.