Sprinkler AllyRefunds and cancellations
Effective for new purchases from September 28, 2026. Version 2026-09-28.1
What you purchase
Your accepted quote defines the issue, session length or document scope, deliverables, price and appointment or delivery timing. Remote assessment and guidance may conclude that local inspection or repair is needed. We do not guarantee a repair or a specific diagnosis.
Before payment
We assess whether remote help is suitable before requesting payment. Requests and initial AI guidance are free. If remote help is unsuitable, we explain the next step and do not charge.
If we cannot deliver
If we cancel or cannot deliver the agreed service, choose a full refund or rescheduling. If connection problems prevent a meaningful consultation, choose rescheduling or a refund for the undelivered service. A full refund includes the service fee paid; we do not deduct payment-processing fees.
Cancelling a consultation
Cancel at least 24 hours before the appointment for a full refund or free rescheduling. For cancellation within 24 hours or a missed appointment, we offer one free reschedule. At launch, if you cannot use that reschedule or miss it again, we refund undelivered work; no undisclosed missed-appointment penalty applies. Any future stricter policy applies only to new purchases accepted under that policy.
Bid reviews and translations
Cancel before work starts for a full refund. Once work starts, we charge only for completed work or milestones agreed before payment and refund the balance. No new cancellation charge or hourly rate is imposed afterward.
Partial delivery and local repairs
If we deliver only part of the agreed work, we refund the undelivered portion using the agreed scope or milestones. A completed consultation is not automatically refundable solely because physical repairs or a local visit are needed. We do not promise credit toward another contractor’s bill.
If something is wrong
Please request a review within 14 days of the service or scheduled delivery. Explain what was not delivered and include your request or payment reference. We respond within two business days (Monday–Friday, excluding U.S. federal holidays) and offer correction or an appropriate refund when the agreed service was not delivered. The 14-day request window does not limit rights provided by law.
How to request and receive a refund
Use the form below, or call/text (407) 708-8314. Do not send card numbers. Refunds require owner review and go to the original payment method. We initiate approved refunds within five business days; your bank or payment provider controls when funds appear. A submitted request is not approval or proof that a refund has been issued.
Your rights and accepted terms
Applicable consumer rights are preserved. Changes apply to new purchases only. The policy version recorded with your purchase remains available with your payment record. English and Spanish versions are intended to provide the same protections.